• Terms and Conditions

TERMS AND CONDITIONS

“We” means the proprietor of Burlton Cottages, Rachel Mee

By paying Burlton Cottages you are agreeing that you have read these Terms and Conditions and agree to be bound by them.

 

  1. THE CONTRACT

The Contract for a short-term holiday rental will be between the Burlton Cottage owner (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit. The contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking.

 

  1. BOOKING

We accept payment by Bank Transfer, Cheque or via our Online Booking System.

30% deposit is payable at the time of booking, the remaining balance is due 6 weeks prior to arrival.  If your booking is placed within six weeks of your stay, full payment is required at the time of booking.

If you are still making a decision, we can hold a provisional booking for up to five days if the stay is more than three weeks away.

Bookings made on our online booking system are provisional. Once your payment has been received in cleared funds, we will send you a booking confirmation and ask that you let us know within 5 days if any of the details are not correct.

 

  1. IN THE EVENT OF CANCELLATION

Cancellations must be immediately notified to us by phone them email.  The treatment of a cancellation will depend on the date the booking was made and when the cancellation is made.

For bookings placed after 8th June 2020 for arrival from 1st August 2020, they are covered by Cancellation Protection cover under Master Cancel if you cancel between 60 days and 2 days prior to arrival.

If you cancel from 60 days up to and including 2 days at 16:00 before check-in date, you will receive a full refund of the accommodation costs you have paid. Only accommodation costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to, or on the day of check-in will not be eligible for refund. For example if you were to arrive on Saturday, you would be able to gain a refund if we are informed before Thursday at 16:00.

If you cancel 61 or more days before check-in date, we will endeavour to re-let the property for those dates.  If we can re-let your dates, we will refund you the deposit amount, however his may be less than you paid, if the final letting price was discounted or only some of the days are re-let, less an administration fee of 10%. If we are unable to re-let you remain responsible for the deposit and there will be no refund under any circumstances. 

Bookings placed before 8th June 2020 are not covered by Cancellation Protection so the following applies.

If you cancel more than 42 days before the arrival date and have paid the deposit. If we can re-let your dates, we will refund you the deposit amount however this may be less than you paid, if the final letting price was discounted or only some of the days are re-let.  If we are unable to re-let your dates no deposit will be returned.  The balance payment is not required.

If you cancel within 42 days of your arrival and have paid the full balance. If we can re-let your dates, we will refund you the full balance however this may be less than you paid, if the final letting price was discounted or only some of the days are re-let.  If we are unable to re-let your dates no deposit will be returned.

For all reimbursements, payment will be made at check-out date of original booking.

Force Majeure

If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

We strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations outside the perimeters of above.  If you qualify for Cancellation Protection cover (bookings after 8th June 2020 for holidays from 1st August 2020), this only covers the accommodation price and does not include travel expenses, additional services, bringing a dog or medical expenses.  If you choose not to take out insurance then you accept responsibility for any loss that you may incur due to your cancellation.

  1. CHECK IN AND DEPARTURE

You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

  1. BREAKAGES AND DAMAGE

At the earliest opportunity we ask that you notify us of any breakages or damage, and if anything in the cottage is not functioning as you would expect.  Minor accidental damage such as broken crockery will not be charged for, however larger items and damage in general to your accommodation will be charged.  If you lose a key we will replace it upon you paying for the cutting of a new one. 

  1. CLEANING

All cottages must be left as they are found – in a clean and tidy state.  If you require cleaning during your stay, then our cleaning team can be employed at an additional cost.  If you have shared catering arrangements, the correct inventory must be returned to each cottage.

  1. GUESTS

The number of guests cannot exceed the maximum number advertised for the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Higher Wiscombe.

  1. CONSIDERATION FOR OTHERS

Guests are requested to respect the peace and safety of everyone on and off site.  Noise between the hours of 10pm and 9am must be kept to a minimum to be considerate of others. No offensive behaviour such as loud swearing, nudity etc. and no dangerous, threatening, unlawful or illegal behaviour. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or conduct any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

 9. THE SPA AT BURLTON

You and your group agree to abide by the Terms and Conditions for The Spa at Burlton.  You take responsibility for reading these rules before using the facilities. 

  10. WIFI

Wi-Fi is provided for the guest’s reasonable use. You agree to reasonable and lawful usage of this service.

 11. SMOKING

Please no smoking in the cottages and grounds of Burlton Cottages. 

  1. OWNERS ACCESS

The owners reserve the right to enter your cottage for purposes of inspection or to carry out any necessary repairs or maintenance.     

  1. DOGS

Our two friendly Labrador dog live with us on site so unfortunately the cottages are not suitable for people with allergies or who are frightened of dogs.  Our dogs are always well exercised and fenced off from the cottages .

Well behaved house trained guest dogs are welcome in the cottages, please read our separate Dog Policy and always inform us if you are bringing a dog. There is an additional cost of £25 per dog per stay.  A dog welcome pack is provided, see website details.

Cats and other pets are not allowed.

  1. SAFETY

The use of Burlton Cottages, The Spa at Burlton and any other amenity that is provided by the Owner is entirely at the visitor’s risk and no responsibility can be taken for any loss, damage or injury to persons who make us of them, nor to any property of visitors.  All of the adult visitors shall be jointly responsible for the safety of any children staying at the property and to maintain adequate supervision of them at all times.  All cars and other vehicles are parked entirely at the visitors risk. 

The Owner takes no responsibility for any loss or damage to any car, other vehicle and their contents.

  1. LOST PROPERTY

In the event of property being left at the cottages best efforts will be made to locate the items and arrange return at the guests expense.   

 

  1. CANDLES, FIREWORKS AND DRONES

Candles with naked flames are forbidden in the cottages due to fire risk. Fireworks and drones are not permitted on site.

  1. COMPLAINTS

Every effort has been made to ensure you have an enjoyable stay.  However if you have any problem or cause for complaint please raise this with the Owner during your stay, so that they can try to resolve the matter for you, where reasonable and time allows.

  1. PRIVACY NOTICE

Burlton Cottages is also a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you might like. You may unsubscribe from this service at any time as detailed in our Privacy & Cookie Policy.

Many thanks for taking the time to read our Terms and Conditions

Rachel Mee, Burlton Cottages.

 

A treatment to ensure your feet and face are feeling refreshed, rejuvenated and revitalised. 
Your 90 minute journey begins with a luxury Spa Pedicure to include a foot soak, shape, cuticle tidy, hard skin removal, foot scrub and then placement of paraffin wax.  This wax will remain in place whilst you enjoy your next treatment of a Rebalance and Lift Facial treatment.  
The facial will include a luxuriously creamy cleanse, light toner, facial scrub, a deluxe hot compress and a silky smooth facial mask to ensure your skin feels relaxed and beautifully refined. 
To follow you will be treated with a relaxing foot massage that concentrates on the pressure points rejuvenating tired, worn muscles from the heel to the tips of the toes. 
To finish your treatment, choose any nail colour of your choice for perfect looking holiday toes. 
  
  
  

Book your stay at Burlton Cottages

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if you are experiencing any problems with making your booking, please contact Rachel by email on rachel@burltoncottages.co.uk or phone 01939 270404 / 07817 456197.