• Terms and Conditions

TERMS AND CONDITIONS

 

“We” means the proprietor of Burlton Cottages, Rachel Mee

By paying Burlton Cottages you are agreeing that you have read these Terms and Conditions and agree to be bound by them.

 

  1. THE CONTRACT

The Contract for a short-term holiday rental will be between the Burlton Cottage owner (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking conditions. UK law will govern the Contract. The contract of hire is not effective until we have processed the deposit. The contract will be subject to these booking conditions and must be complied with. The party leader must be at least 18 years of age at the time of booking.

 

  1. BOOKING

We accept payment by Bank Transfer, Cheque or via our Online Booking System.

30% deposit is payable at the time of booking, the remaining balance is due 6 weeks prior to arrival.  If your booking is placed within six weeks of your stay, full payment is required at the time of booking.

If you are still making a decision, we can hold a provisional booking for up to five days if the stay is more than three weeks away.

Bookings made on our online booking system are provisional. Once your payment has been received in cleared funds, we will send you a booking confirmation and ask that you let us know within 5 days if any of the details are not correct.

 

  1. IN THE EVENT OF CANCELLATION

Cancellations must be immediately notified to us in writing via email to the email address on the booking Confirmation Note as soon as possible.  The effective date of cancellation is when written notification is received by the Property Owner. 

 

The treatment of a cancellation will depend on the reason for the cancellation; date the booking was made and when the cancellation is made.

 

For ALL Bookings regardless of booking and cancellation date:

 

National Covid-19 Lockdown – In the event of a national lockdown, where you are unable to travel, and we are prevented from opening, you will receive a full refund.

 

Regional/Local Covid-19 Lockdown – In the event that your address is put into Regional/Local lockdown, rendering you unable to travel, you will receive a full refund.  Please note that this applies only to the address given by the lead booker at the time of booking and does not apply to party members at a different address unable to travel due to local lockdown.  In the event we are put into a Regional/Local lockdown and are unable to open, we will offer a full refund.

 

Cancellations by the Holidaymaker For Bookings Made From 9th January 2021

 

If you cancel due to the inability (or the inability of any, some or all of your party) to stay at your hired cottage for any other reason.  This includes, but not limited to, illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or receive a refund unless we are able to re-let the property, other than according to the sliding scale below.

 

You are strongly recommended to take out UK travel insurance to cover these eventualities. See options below. If you chose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation. 

 

Refunds

 

All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our costs and third party costs related to the cancellation and remarketing (these costs include our admin costs, re-marketing costs, bank fees, accounting fees and agency fees or commission payments).

 

A cancellation charge will be made based on the number of days notification of cancellation given by the person making the booking to Burlton Cottages, and whether the cottage is re-let for the period of the cancelled stay.  Burlton Cottages will apply the scale shown in the table below to determine the amount of the refund payable to you.  If the cottage is not re-let, this will be a percentage of the total cost of the holiday.  If the cottage is re-let, the amount refunded will be the re-booking value (which maybe less than you paid) less the non-refundable fee of £75.  For the purposes of this condition, the total cost of the holiday shall include any extra items ordered by the holidaymaker.

 

Part Cancellations – If any person in your party needs to cancel, this will not affect the total cost of your booking.  In addition, no refunds are payable in the event that you cut short your stay.

 

Refunds for cancellations more than 6 weeks out will be made withing 5 working days of the date of cancellation, which must be in writing (via email).  Refunds for cancellations made less than 6 weeks out will be made within 5 working days of the earlier of the rebooking date, or the start of the holiday (as the refund amount will depend on the rebooking value).

 

Time from Cancellation to Arrival

Cottage not rebooked       We Refund to you

Cottage rebooked 

We Refund to You

>6 weeks

Deposit less £75

Deposit less £75

36 – 42 days

60% of total cost

Rebooking value less £75

29 – 35 days

50% of total cost

Rebooking value less £75

22 – 28 days

40% of total cost

Rebooking value less £75

15 – 21 days

30% of total cost

Rebooking value less £75

8 – 14 days

20% of total cost

Rebooking value less £75

0 – 7 days

10% of total cost

Rebooking value less £75

 

 

 

Cancellations by the Holidaymaker for Bookings placed between 8th June 2020 to 8th January 2021

 

These bookings are covered by Cancellation Protection cover under Master Cancel if you cancel up to and including 2 days prior to arrival.

 

  • If you cancel up to and including 2 days at 16:00 before check-in date, you will receive a full refund of the accommodation costs you have paid. Only accommodation costs are refunded. Refund payment for cancelled booking will be released back to the cancelling guest on the scheduled date of check-out of the original booking.  Example: for a check in on Saturday you could cancel the prior Thursday before 16:00 and be reimbursed in full, but not on Friday (1 day prior) or Saturday (day of check-in).

 

 

Cancellations by the Holidaymaker for Bookings placed before 8th June 2020

 

All bookings placed before 8th June 2020 are not covered by Cancellation Protection so the following applies.

 

  • If you cancel more than 42 days before the arrival date and have paid the deposit. If we can re-let your dates, we will refund you the deposit amount however this may be less than you paid, if the final letting price was discounted or only some of the days are re-let.  If we are unable to re-let your dates no deposit will be returned.  The balance payment is not required.
  • If you cancel within 42 days of your arrival and have paid the full balance. If we can re-let your dates, we will refund you the full balance however this may be less than you paid, if the final letting price was discounted or only some of the days are re-let.  If we are unable to re-let your dates no deposit will be returned.

 

 

Cancellation by Burlton Cottages

 

If Burlton Cottages have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full.

 

(a) acts of God, flood, drought, earthquake or other natural disaster;

(b) epidemic or pandemic;

(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;

(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;

(f) collapse of buildings, fire, explosion or accident;

(g) any labour or trade dispute, strikes, industrial action or lockouts;

(h) non-performance by suppliers or contractors; and

(i) interruption or failure of utility service, and the period of closure covers you booking

 

If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.

 

Cancellation Insurance

 

For bookings made from 8th June 2020 until 8th January 2021, these are covered by Master Cancel for cancellations up until 2 days before your booking start date.  For the 2 days prior to your booking start date or for bookings made prior to 8th June 2020 and after 8th January 2021, it is the responsibility of the Lead Booker to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.

 

We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation on comparison sites such as www.gocompare.com, where you can check which policy will be best for your particular requirements.  We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of your providers.

 

https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx

 

https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html

 

https://www.trailfinders.com/insurance#/step1

 

 

  1. CHECK IN AND DEPARTURE

You should not arrive before 4pm on the commencement date, and leave by 10am on the day of departure. Failure to do so may result in you being charged a further day’s rental. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.

 

  1. BREAKAGES AND DAMAGE

At the earliest opportunity we ask that you notify us of any breakages or damage, and if anything in the cottage is not functioning as you would expect.  Minor accidental damage such as broken crockery will not be charged for, however larger items and damage in general to your accommodation will be charged.  If you lose a key we will replace it upon you paying for the cutting of a new one. 

 

  1. CLEANING

All cottages must be left as they are found – in a clean and tidy state.  If you require cleaning during your stay, then our cleaning team can be employed at an additional cost.  If you have shared catering arrangements, the correct inventory must be returned to each cottage.

 

  1. GUESTS

The number of guests cannot exceed the maximum number advertised for the property. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your party must not use the facilities at Burlton Cottages.

 

  1. CONSIDERATION FOR OTHERS

Guests are requested to respect the peace and safety of everyone on and off site.  Noise between the hours of 10pm and 9am must be kept to a minimum to be considerate of others. No offensive behaviour such as loud swearing, nudity etc. and no dangerous, threatening, unlawful or illegal behaviour. You must not use the property for any dangerous, offensive, noxious, noisy, immoral activities or conduct any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

 

  1. THE SPA AT BURLTON

You and your group agree to abide by the Terms and Conditions for The Spa at Burlton.  You take responsibility for reading these rules before using the facilities. 

 

  1. WIFI

Wi-Fi is provided for the guest’s reasonable use. You agree to reasonable and lawful usage of this service.

 

  1. SMOKING

Please no smoking in the cottages and grounds of Burlton Cottages. 

 

  1. OWNERS ACCESS

The owners reserve the right to enter your cottage for purposes of inspection or to carry out any necessary repairs or maintenance.     

 

  1. DOGS

Our two friendly Labrador dog live with us on site so unfortunately the cottages are not suitable for people with allergies or who are frightened of dogs.  Our dogs are always well exercised and fenced off from the cottages .

 

Well behaved house trained guest dogs are welcome in The Stable and The Courtyard, please read our separate Dog Policy and always inform us if you are bringing a dog. There is an additional cost of £25 per dog per stay.  A dog welcome pack is provided, see website details.

Cats and other pets are not allowed. No dogs allowed in The Granary.

 

  1. SAFETY

The use of Burlton Cottages, The Spa at Burlton and any other amenity that is provided by the Owner is entirely at the visitor’s risk and no responsibility can be taken for any loss, damage or injury to persons who make us of them, nor to any property of visitors.  All of the adult visitors shall be jointly responsible for the safety of any children staying at the property and to maintain adequate supervision of them at all times.  All cars and other vehicles are parked entirely at the visitors risk. 

The Owner takes no responsibility for any loss or damage to any car, other vehicle and their contents.

 

  1. LOST PROPERTY

In the event of property being left at the cottages best efforts will be made to locate the items and arrange return at the guests expense, minimum charge of £10 to cover postage charges.   

 

  1. CANDLES, FIREWORKS AND DRONES

Candles with naked flames are forbidden in the cottages due to fire risk. Fireworks and drones are not permitted on site.

 

  1. COMPLAINTS

Every effort has been made to ensure you have an enjoyable stay.  However if you have any problem or cause for complaint please raise this with the Owner during your stay, so that they can try to resolve the matter for you, where reasonable and time allows.

 

  1. COVID-19 SYMPTOMS

If a guest arrives with or develops COVID-19 symptoms during their stay they must advise Burlton Cottages by telephone and return home to self-isolate following Government Guidelines.  We adhere to Government guidance on reporting and managing a potential infection case.  

 

  1. PRIVACY NOTICE

Burlton Cottages is also a member of Premier Cottages Limited, a professional collective of independent luxury cottage owners. Premier Cottages promotes our properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about quality properties that you might like. You may unsubscribe from this service at any time as detailed in our Privacy & Cookie Policy.

  1. CONTRAVENTION OF OUR TERMS AND CONDITIONS

Burlton Cottages reserve the right to require the guests to vacate immediately, without recourse to compensation, should any of our Terms and Conditions be contravened.

Many thanks for taking the time to read our Terms and Conditions

Rachel Mee, Burlton Cottages.

A treatment to ensure your feet and face are feeling refreshed, rejuvenated and revitalised. 
Your 90 minute journey begins with a luxury Spa Pedicure to include a foot soak, shape, cuticle tidy, hard skin removal, foot scrub and then placement of paraffin wax.  This wax will remain in place whilst you enjoy your next treatment of a Rebalance and Lift Facial treatment.  
The facial will include a luxuriously creamy cleanse, light toner, facial scrub, a deluxe hot compress and a silky smooth facial mask to ensure your skin feels relaxed and beautifully refined. 
To follow you will be treated with a relaxing foot massage that concentrates on the pressure points rejuvenating tired, worn muscles from the heel to the tips of the toes. 
To finish your treatment, choose any nail colour of your choice for perfect looking holiday toes. 
  
  
  
A treatment to ensure your feet and face are feeling refreshed, rejuvenated and revitalised. 
Your 90 minute journey begins with a luxury Spa Pedicure to include a foot soak, shape, cuticle tidy, hard skin removal, foot scrub and then placement of paraffin wax.  This wax will remain in place whilst you enjoy your next treatment of a Rebalance and Lift Facial treatment.  
The facial will include a luxuriously creamy cleanse, light toner, facial scrub, a deluxe hot compress and a silky smooth facial mask to ensure your skin feels relaxed and beautifully refined. 
To follow you will be treated with a relaxing foot massage that concentrates on the pressure points rejuvenating tired, worn muscles from the heel to the tips of the toes. 
To finish your treatment, choose any nail colour of your choice for perfect looking holiday toes. 
  
  
  

Book your stay at Burlton Cottages

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if you are experiencing any problems with making your booking, please contact Rachel by email on rachel@burltoncottages.co.uk or phone 01939 270404 / 07817 456197.